About Us - What We Do

We support end user computer and network related issues from our state-of-the-art fully domestic Solutions Center based in New York, USA.

Today, companies need relationships with a whole host of solution providers, each bringing functionality in their own specialized area. While this strategy can enable superior solutions, it also raises the risk of being extremely challenging to manage. Especially when all these different applications and relationships must operate in a single, homogeneous environment.

Tech Support America consistently meets and exceeds that challenge. We have worked hard and invested heavily to reach the necessary levels of commitment from our partners to be able to deliver Enterprise level help desk solutions.

Tech Support America’s Helpdesk services are managed from our state-of-the-art fully domestic New York based Solution Center. Our frontline support technicians offer a central point of contact for reporting faults. They manage each issue through resolution, following the customers documented service agreement. The Helpdesk supports:

• Application Issues
• Operating System Issues
• Infrastructure Issues

Certified technicians from our Service Assurance Team manage the Help Desk and Dispatch Service 24x7x365 with expert capability. They deliver an immediate, live response to both administrator and end user issues.