About Us - Qualifications

Tech Support America applies industry best practices, and maintains an outstanding combination of highly skilled and certified technicians. The analyst and operation management team carry a variety of certifications.
A few are listed below:

  • ITIL Best Practices
    The Information Technology Infrastructure Library (ITIL) is a set of concepts and techniques for managing information technology (IT) infrastructure, development, and operations.

    ITIL is published in a series of books, each of which cover an IT management topic. The names ITIL and IT Infrastructure Library are registered trademarks of the Office of Government Commerce (OGC).

    ITIL gives a detailed description of a number of important IT practices with comprehensive checklists, tasks and procedures.
  • Microsoft Certified Professionals
    The Microsoft Certified Professional (MCP) credential is for professionals who have the skills to implement a Microsoft product or technology successfully as part of a business solution in an organization.

    Microsoft Certified Professional (MCP) refers to a broad certification program from Microsoft. The MCP program offers multiple certifications, based on different areas of technical expertise. The current certifications are Microsoft Certified Technology Specialist (MCTS), Microsoft Certified Professional Developer (MCPD), Microsoft Certified IT Professional (MCITP) and the Microsoft Certified Architect (MCA).

    Popular previous generation certifications include Microsoft Certified System Engineer (MCSE), Microsoft Certified Solution Developer (MCSD) and Microsoft Certified Database Administrator (MCDBA).
  • Cisco Certified Professionals
    Cisco certification professionals are prepared for a more practical approach which gives its successful candidates a preparedness for real life network operations.

    These professionals can plan, design, connect, maintain and troubleshoot small, medium to large networks. Cisco certifications are varied with CCNA, CCDP, CCNP and CCIE.
  • Novell Certified Professionals
    The analyst and operation management team carry a variety of certifications. A few are listed below: The analyst and operation management team carry a variety of certifications. A few are listed below:
  • Citrix Certified Professionals
    The analyst and operation management team carry a variety of certifications. A few are listed below: The analyst and operation management team carry a variety of certifications. A few are listed below:
  • A+ Certified Professionals
    CompTIA A+ certification validates the latest skills needed by today's computer support professionals. It is an international, vendor-neutral certification recognized by major hardware and software vendors, distributors and resellers.

    CompTIA A+ certification confirms a technician's ability to perform tasks such configuration, diagnosing, preventive maintenance and basic networking. The certification also covers domains such as security, safety and environmental issues and communication and professionalism.

    CompTIA A+ ensures the right people have the right skills. While many of the essential skills are universal, there are additional skills required to support the needs of businesses.
  • Network + Certified Professionals
    CompTIA Network+ validates the knowledge and skills of networking professionals. It is an international, vendor-neutral certification that recognizes a technician's ability to describe the features and functions of networking components and to troubleshoot basic networking hardware, protocols and services.This knowledge includes network hardware, connections, software, and different protocols used in local area networks (LANs) and wide area networks (WANs).
  • Security + Certified Professionals
    CompTIA Security+ validates knowledge of communication security, infrastructure security, cryptography, operational security, and general security concepts. It is an international, vendor-neutral security certification.
  • Help Desk Manager Certification
    HDI's Help Desk Manager (HDM) Certification is for experienced help desk and support center supervisors, managers, and project managers. It is designed specifically for managers who are responsible for day-to-day operations.

    It is designed to provide the knowledge necessary to successfully master strategic and tactical aspects of support center management.

    Support centers are the key connection between customers and other corporate departments, which means that successful managers must effectively manage relationships throughout their organization.
  • STI Call Center Manager Certification
    In today’s highly competitive customer support industry, Call Centers must establish themselves as first-rate service providers. This certification explores STI Knowledge Best Practices and procedures for the Call Center.

    A strong focus is placed on successfully managing our Call Center’s most important resource - people. The Call Center Manager Certification is designed to give the building blocks needed to establish and maintain a world-class Call Center. These blocks consist of investigating recruiting strategies specific to Call Centers, methods for developing and measuring training programs, and a process for developing a quality assurance program designed to measure Call Center performance.
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