Our Services - Our Offerings

Tech Support America will provide telephone support through our Solutions Center for its designated clients. Our cost efficient solution enables support personnel to shadow (remote control) client workstations providing instant support just as if we were there in person.

Leveraging technology, we have designed a help desk solution that currently supports environments of 1 end user to well over 20,000 end users.



This support will remediate user issues in the following areas:

• Workstation Hardware Support
• Operating System Support
• Printing / Network Connectivity Support
• Core Application Support, Microsoft, Citrix & Symantec
• Email Client (Outlook/Outlook Express/GroupWise)
• Microsoft Office Standard Suite
• Software/application-related incidents on Microsoft, Novell, Citrix from the desktop level
• Printer-related problems such as mapping, drivers and connectivity
• Incidents related to a network such as log in and response issues
• Core competency product set incidents for Microsoft, Novell, Citrix and Cisco
• Server based Password resets
• User add, moves, or changes in Active Directory
• Firewall Troubleshooting (with documentation)
• Server Diagnostic
• Server Troubleshooting (OS only)